Frequently Asked Questions

Here you can find some of the most common questions about shipping, sizing, materials and refunds. 

Jewelry

What is the jewelry made out of?

-All the materials used to make a jewelry piece are located in the description of the item under the sizing. 

I need a smaller bracelet, what can I do?

-I offer custom sizing on anything in the shop. Contact us on Instagram (ShopOtakuJewels) or email (otakujewels@gmail.com) with your order number and size. 

Will the jewelry rust or turn green?

-Most materials used in the shop are a sterling silver or stainless steel, which will rarely turn your skin green. Most pieces are able to be polished off if they begin to tarnish unless said otherwise in the description. 

Shipping

When will you ship my package out?

-Since every item in the shop is made to order, please allow 8-10 business days to ship out your order. 

How do I track my package?

-A tracking link and notification will be sent out to either the email or phone number provided at checkout. If you cannot find the notification, please email us otakujewels@gmail.com with your order number. 

I never received my package, but it says delivered. 

-In cases like this, please allow at least a 24hr wait to confirm delivery. Ask neighbors for missing packages. You can also file a missing mail report with USPS and have a case open. If no action with USPS, please email us your case number and we can assist you further. Otaku Jewels is not responsible for any lost or stolen packages once is has left our facility. 

I paid for international shipping, will I have to pay customs? 

-In some cases, a customs fee will have to be paid in order to receive your package, this is a different policy than shipping price. Before ordering, please check your local postage websites for custom clearance prices and duties. Feel free to email us for a copy of your order receipt.

Exchanges

Can I exchange my necklace for a different color?

-At the moment, Otaku Jewels is not accepting exchanges on jewelry. 

 

Have more questions? Please contact us at otakujewels@gmail.com